Refund policy

 

Thank you for shopping with Miss Plaid! We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below:

1. Return Eligibility

• Exchange Only: We accept exchanges for unused, undamaged items.
• Time Frame: Requests must be made within 7 days of purchase or delivery.
• Condition: Items must be in their original condition with tags attached.

2. How to Initiate a Return

• Contact Us: Email us at sales@missplaid.com to request an exchange. Please include your order number and a brief reason for the return.
• Return Authorization: You will receive instructions on how to proceed with the return.

3. Shipping Costs

• Customer Responsibility: The customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
• No International Returns: We do not accept returns for international orders.

4. Processing Returns

• Inspection: Once we receive the returned item, it will be inspected to ensure it meets our return criteria.
• Exchange Processing: Approved exchanges will be processed promptly. You will receive a confirmation email once your exchange has been completed.

5. Non-Returnable Items

• Custom or Personalized Products: Items that have been customized or personalized cannot be returned or exchanged.

6. Questions?

• Support: For any questions or assistance with the return process, please contact us at sales@missplaid.com.

We appreciate your understanding and cooperation. Your satisfaction is our priority!